Package holiday Tour operator
All-inclusive package Self-catering
ATOL protection Booking agent
Travel trade Flight-inclusive package

 

A company that organizes and arranges tours and holidays for clients. A pre-arranged holiday bought as a set of services, including accommodation, transport, and often food and drink, for one price.
A holiday accommodation that allows guests to cook their meals. A holiday package that includes all meals, drinks, and activities in the price.
An organization that books travel arrangements on behalf of the customer, typically without packaging other services. A scheme for financial protection offered to holidaymakers in case of a travel company's insolvency.
A holiday package that includes flights and other components such as accommodation or car hire. A collective term encompassing the travel industry and associated businesses including travel agents and tour operators.

 

Tailor-made package Group tour
Independent travel Escorted tour
Package holiday Tour operator
Destination All-inclusive

 

A guided tour for a group of travelers visiting different destinations together. A holiday package that is customized according to the needs and requirements of the customer.
A type of tour where a guide accompanies and provides information to travelers throughout the trip. Traveling without a tour guide or group and making arrangements on one's own.
A company that organizes and sells package holidays. A pre-arranged holiday that includes transportation, accommodation, and often meals and activities in a single price package.
A package holiday that includes all meals, drinks, and activities in the price. The place where the package holiday is taking place, such as a resort or city.

 

Flight inclusive Accommodation
Transfer Excursion
Rep Cancellation
Insurance Convenience

 

The place where the traveler will be staying, such as a hotel or apartment. A package holiday that includes travel to the destination by air.
A pre-arranged activity or day trip included in the package holiday. Transportation from the airport to the accommodation.
The termination of a package holiday booking before the departure date, often resulting in a penalty charge. A representative of the tour operator who is available to assist travelers during their holiday.
The ease and simplicity of booking and having all aspects of the holiday arranged in one package. Protection against financial loss or harm while traveling on a package holiday.

 

Package Holidays Tourism Industry
Benefits Stakeholders
Impact Sustainability
Marketing Sales

 

The industry that is involved in providing services to people who are travelling for leisure, work or other purposes. A type of travel product that combines transport, accommodation and other services into one pre-packaged deal.
People or groups who have an interest in package holidays, such as customers, travel agents, hotels, airlines, and local communities. The advantages that package holidays bring to the tourism industry, such as increased revenue and employment opportunities.
The ability of package holidays to meet the needs of the present without compromising the ability of future generations to meet their own needs. The effects that package holidays have on stakeholders, both positive and negative, such as environmental, social, and economic impacts.
The process of generating revenue by selling package holidays to customers, using various techniques such as pricing, packaging, and distribution. The process of promoting and selling package holidays, using various channels such as advertising, public relations, and social media.

 

Customer Service Competition
Regulation Innovation
Package holidays All-inclusive holidays
Self-catering holidays Full-board holidays

 

The rivalry among package holiday providers in the tourism industry, which can lead to innovation, differentiation, and price wars. The process of providing assistance and support to customers before, during, and after their package holidays, aiming to meet or exceed their expectations.
The development of new products, services, or technology in the package holiday industry, aiming to improve customer satisfaction and profitability. The rules and standards that govern the package holiday industry, such as consumer protection, safety, and quality controls.
Type of package holiday where all meals, drinks, and sometimes activities, are included in the price. Pre-arranged holiday that includes travel, accommodation and often other activities or amenities.
Type of package holiday where all three meals (breakfast, lunch, and dinner) are provided and included in the price. Type of package holiday where accommodation is provided but meals and drinks are not included.

 

Half-board holidays Cruise holidays
Adventure holidays Safari holidays
LGBTQ+ holidays Luxury holidays
Budget holidays City breaks

 

Type of package holiday where transportation, accommodation, and most meals and activities are provided on a ship, touring various destinations. Type of package holiday where breakfast and dinner are included in the price, but lunch is not.
Type of package holiday where travelers go on a guided wildlife tour, typically in Africa. Type of package holiday that involves high-intensity outdoor activities, such as rock climbing and white water rafting.
Type of package holiday that features high-end accommodations and amenities, such as private pools, butlers, and exclusive access to attractions. Type of package holiday that caters to the LGBTQ+ community, providing inclusive environments and activities.
Type of package holiday where travelers visit a major urban area for a short period, typically with a focus on cultural activities. Type of package holiday that is affordable, with lower-priced accommodations and fewer included amenities.

 

Target Market Package Holidays
All-Inclusive Holidays Self-Catering Holidays
Adventure Holidays Cultural Holidays
Family Holidays Luxury Holidays

 

A pre-arranged holiday package including flights, accommodation, and other services, sold as a single pre-paid package. The specific group of customers that a product or service is intended to serve.
A type of package holiday where the accommodation is equipped for self-catering, allowing guests to prepare their own meals. A type of package holiday that includes meals, drinks, and some activities in the price.
A type of package holiday that focuses on exploring the history, art, and traditions of a particular destination. A type of package holiday that involves outdoor activities and physical challenges, such as hiking, rock climbing, or rafting.
A type of package holiday that offers high-end accommodation, exclusive services, and luxurious amenities. A type of package holiday that caters to families with children, providing family-friendly accommodation, activities, and entertainment.

 

Budget Holidays Demographics
Psychographics Market Segmentation
Package Holidays All-Inclusive Holiday
Self-Catering Holiday Cruise

 

The statistical characteristics of a population, such as age, gender, income, education, and occupation. A type of package holiday that provides affordable accommodation, transportation, and services for travelers on a tight budget.
The process of dividing a market into distinct groups of consumers with common needs, preferences, or behaviors. The psychological characteristics of a population, such as values, beliefs, attitudes, interests, and lifestyles.
A type of package holiday that includes all meals, drinks, and many other services in the package price. A type of tourism product that includes transportation, accommodation, and other travel services in one package.
A type of holiday where the traveler stays on a ship and visits multiple destinations. A type of package holiday where the traveler provides their own food and drink, usually in a rented apartment or villa.

 

Adventure Tours Package Holiday
Flexible Holiday Ecotourism
Inclusive Tour Outbound Tour
Inbound Tour Impact

 

A holiday where all of the travel arrangements are pre-arranged and sold as a single package by a travel agent or tour operator. A type of holiday that involves physical activities like trekking, skiing, or wildlife safaris.
A type of sustainable tourism that involves visiting natural areas while minimizing the negative impact on the environment and supporting conservation efforts. A type of package holiday where the traveler can choose the duration and departure date of their trip.
A type of package holiday where the traveler leaves their home country to visit another country. A type of package holiday that includes airfare, accommodations, and other services with a fixed departure date.
The effect that package holidays have on the economy, culture, and environment of a destination. A type of package holiday where the traveler visits their home country as a tourist.

 

Package Holiday Flight
Accommodation Tour Operator
Itinerary Booking
Deposit Cancellation

 

A mode of transportation that involves traveling through the air, often via commercial airlines. A pre-packaged holiday arrangement that includes flights, accommodation, and sometimes meals and activities.
A company that specializes in organizing and selling package holidays, often working with travel agencies and suppliers to create unique itineraries. A place to stay during a holiday, such as a hotel, resort, or vacation rental.
The act of reserving a package holiday, including selecting travel dates, choosing a destination, and paying a deposit or full amount for the trip. A detailed plan or schedule for a trip, including transportation, accommodation, and activities.
The act of voiding or terminating a booking, often resulting in a penalty or loss of deposit. A partial payment made when booking a holiday, often required to secure a reservation and guarantee the quoted price.

 

Travel Agency Commission
Consumer Protection All-Inclusive
Travel agent Retail travel agent
Online travel agent Corporate travel agent

 

A fee paid to a travel agency or agent for selling a package holiday, often a percentage of the total cost of the holiday. A business that specializes in selling travel-related products and services, including package holidays, flights, accommodation, and rental cars.
A type of package holiday that includes all or most of the costs associated with the trip, including meals, drinks, and activities. Laws and regulations designed to protect consumers from unfair practices, including those related to package holiday sales and advertising.
A travel agent who works in a brick-and-mortar office and assists clients in person. A professional who assists individuals in planning and booking travel arrangements, such as flights, hotel stays, and tours.
A travel agent who assists businesses in planning and booking travel arrangements for their employees. A travel agent who assists clients via the internet and often specializes in specific destinations or travel types.

 

Tour operator Inbound tour operator
Outbound tour operator Wholesale travel agent
Commission Overbooking
GDS Refund

 

A tour operator who organizes and sells tours within a destination to travelers from other countries. A travel agent who specializes in organizing and selling group tours.
A travel agent who services other travel agents by purchasing travel products in bulk, often at discounted rates, and reselling them at a markup. A tour operator who organizes and sells tours from a particular country to other destinations around the world.
A situation where a travel agent or airline sells more tickets than there are seats available on a flight or in a hotel. The payment or fee earned by a travel agent for booking travel arrangements for a client.
A return of money paid for a travel arrangement, usually because the service was not provided or was unsatisfactory. A computer system used by travel agents to access and book travel arrangements for clients. Examples include Amadeus, Galileo, and Sabre.

 

Effective communication Package holidays
Customer service Selling
Identify Key elements
Develop Customer needs

 

A type of travel product that combines multiple components, such as flights, accommodation, and activities, into a single pre-packaged itinerary for the convenience of customers. The ability to clearly and accurately convey information to others through various forms of communication, such as verbal and written communication.
The process of persuading customers to purchase a product or service, by showcasing its features, benefits, and value proposition. The provision of assistance and support to customers before, during, and after a purchase or transaction, in order to ensure customer satisfaction and loyalty.
The most important, essential, or influential components of a concept or topic, that contribute to its overall effectiveness, impact, or success. To recognize and name specific elements, characteristics, or features of a concept or topic, based on observation, analysis, or comparison.
The wants, desires, expectations, or requirements of customers, in relation to the products or services they purchase or consume, that must be met or exceeded in order to ensure their satisfaction and loyalty. To grow, improve, or enhance a skill, ability, or quality, through practice, feedback, reflection, or education, in order to achieve a desired level of expertise or proficiency.

 

Active listening Written communication
Verbal communication Non-verbal communication
Package holiday Legal obligations
ATOL protection Consumer rights

 

The use of words, symbols, or graphics, to convey information, ideas, or emotions, through written texts, such as emails, reports, or letters, in order to communicate effectively and efficiently with others. The practice of fully concentrating on, understanding, and responding to the speaker, through verbal and nonverbal cues, in order to demonstrate empathy, respect, and interest, and to avoid misunderstandings or miscommunications.
The use of body language, gestures, facial expressions, and other visual and auditory cues, to convey information, attitudes, or emotions, without using words, in order to support, reinforce, or contradict verbal messages. The use of spoken words, tone, and body language, to convey information, ideas, or emotions, through conversations, presentations, or speeches, in order to communicate effectively and persuasively with others.
The legal responsibilities that package holiday providers have to ensure that customers are protected. A holiday where transport and accommodation are arranged by a tour operator.
The rights that customers have when purchasing a package holiday, such as the right to a refund or compensation. A financial protection scheme for package holidays that includes air travel.

 

Data protection Health and safety regulations
Ethical responsibilities Sustainable tourism
Cultural sensitivity Economic impact
Environmental impact Real-life scenarios

 

The legal requirements for package holiday providers to ensure the health and safety of their customers. The legal requirement for package holiday providers to protect customer data from being shared or misused.
Tourism that meets the needs of current tourists and host regions while protecting and enhancing opportunities for the future. The moral obligations that package holiday providers have to act in the best interests of their customers and the environment.
The effects of tourism on the economy of the destinations visited, including employment opportunities and revenue generation. Respect for the culture, customs and beliefs of the destinations visited by package holiday customers.
Practical situations where package holiday providers need to consider legal and ethical responsibilities, such as overbooking, safety incidents and environmental damage. The effects of tourism on the environment, including pollution, wildlife disturbance and damage to natural habitats.

 

Health and Safety Regulations Package Holidays
Tourism Industry Risks
Promote Adhere
Accidents Injuries

 

A type of vacation where the transportation, accommodation, and itinerary are prearranged by a travel company. Rules and standards that ensure the safety and well-being of individuals involved in package holidays.
The potential dangers or hazards that may arise from not following health and safety regulations. An industry that provides services to people who are traveling for business or pleasure.
To strictly apply and follow health and safety regulations in order to prevent accidents and injuries. To encourage and raise awareness of the importance of health and safety regulations in the travel and tourism industry.
Physical harm or damage to the body that can be sustained while traveling on a package holiday. Unexpected and undesirable events that may cause physical harm to individuals involved in package holidays.

 

Well-being Standards
Prevention Compliance
Package holiday Local communities
Positive impact Negative impact

 

Guidelines that set the minimum level of quality and safety that must be maintained in the travel and tourism industry. The state of being healthy, happy, and content; the goal of health and safety regulations in the travel and tourism industry.
The act of following and adhering to health and safety regulations in the travel and tourism industry. Taking measures to avoid and eliminate risks and hazards that may compromise the safety of individuals traveling on package holidays.
The people and societies living in the region where package holidays are offered. A pre-arranged holiday that includes transportation, accommodation, and other travel arrangements for a fixed price.
The drawbacks of package holidays on local communities, which can include overtourism, environmental damage, cultural conflicts, and social issues. The benefits of package holidays on local economies, which includes job creation, increased revenue, and the promotion of local culture and attractions.

 

Environment Sustainable tourism practices
Overtourism Cultural conflicts
Social issues Ecotourism
Carrying capacity Responsible tourism

 

Practices that aim to minimize the negative impacts of package holidays on the environment and local communities by promoting responsible tourism and conservation of resources. The natural surroundings, including land, water, flora, and fauna, that can be affected by the presence of package holidays.
Clashes or clashes between local communities and tourists due to differences in cultural expectations, traditions, and norms. Excessive tourism that results in overcrowding, traffic congestion, and damage to natural and cultural attractions.
A form of sustainable tourism that focuses on nature-based activities and responsible travel practices. Problems arising from the interactions between tourists and local communities, including crime, vandalism, and harassment.
A form of tourism that takes into account the social, economic, and environmental impact of tourism activities and promotes sustainable tourism practices. The maximum number of tourists that can be accommodated in a destination without resulting in negative impacts on the environment and local communities.