Printable Loopcards | Introduction to Hospitality in Travel and Tourism | NCFE LEVEL 2 CERTIFICATE IN TRAVEL AND TOURISM
What are loop cards?
Loop cards are a great game that can be played individually or as a class. They are perfect for review key vocabulary or questions at the end of a topic or when revising for an exam.
Instructions
Cut out the cards from the paper horizontally (but don't cut them in half!) and then shuffle them.
Now start joining each question on the right hand side of the card to the matching answer on the next card.
Carry on until all the cards loop together and you have competed the game!
Hint: Make sure that you set your paper to portrait to print 4 cards per sheet of A4 paper.
The positive outcomes that result from providing excellent customer service including increased customer loyalty, positive reviews and increased business.
Professionalism
The display of appropriate behavior, dress, and conduct in a work or professional setting, including adherence to ethical and legal standards, respect for others, and accountability for one's own actions.
Transportation provider
A business that offers means of transportation for travelers, such as airlines or bus companies.
Poor Customer Service
The negative customer experience that results from poor treatment by a company including long wait times, rude service, and a lack of resolution.
Tour operator
A business that organizes and plans travel itineraries for customers, often including transportation, accommodations, and activities.
Teamwork
The coordination of effort between two or more individuals to achieve a common goal or objective, including the ability to communicate effectively, share tasks, and provide support and feedback.
Attention to detail
The ability to notice and address small or seemingly insignificant aspects of a task or situation that may have significant ramifications for quality, safety, or customer satisfaction.
Communication
The exchange of information through various verbal and nonverbal channels to ensure a common understanding between individuals or groups.
Warmth
A quality of hospitality that refers to the friendliness, kindness, and positive attitude that hosts and providers show towards guests and customers, and that can create a welcoming and pleasant atmosphere that enhances their satisfaction and loyalty.
Satisfaction
The feeling of being pleased or content with a product or service received from a company.