Printable Loopcards | Introduction to Hospitality in Travel and Tourism | NCFE LEVEL 2 CERTIFICATE IN TRAVEL AND TOURISM
What are loop cards?
Loop cards are a great game that can be played individually or as a class. They are perfect for review key vocabulary or questions at the end of a topic or when revising for an exam.
Instructions
Cut out the cards from the paper horizontally (but don't cut them in half!) and then shuffle them.
Now start joining each question on the right hand side of the card to the matching answer on the next card.
Carry on until all the cards loop together and you have competed the game!
Hint: Make sure that you set your paper to portrait to print 4 cards per sheet of A4 paper.
Customer service is the assistance provided by a business to its customers before, during, and after a purchase.
What are some ways to handle difficult customers?
Some ways to handle difficult customers include staying calm, listening actively, and finding a solution that satisfies the customer.
How can businesses respond to negative customer reviews?
Businesses can respond to negative customer reviews by acknowledging the issue, apologizing, and offering a solution or compensation if appropriate.
What is the importance of attention to detail in the hospitality industry?
Small mistakes can have a big impact on guest satisfaction and overall success
What is the impact of poor customer service on a business?
Poor customer service can lead to lost customers, negative reviews, and damage to a business's reputation.
What is hospitality and why is it important in travel and tourism?
Hospitality is the act of providing a warm and welcoming environment for guests. It is important in travel and tourism because it helps create a positive guest experience and can lead to repeat business.
What are some challenges faced by hospitality businesses in the travel and tourism industry?
Challenges faced by hospitality businesses in the travel and tourism industry include seasonality, changing consumer trends, competition, and staffing issues.
What are the different types of attractions?
The different types of attractions include natural attractions, cultural attractions, and man-made attractions.
What are the different types of businesses that fall under the travel and tourism industry?
The different types of businesses that fall under the travel and tourism industry include attractions, accommodations, transportation, tour operators, and travel agents.
What are some common misconceptions about working in the hospitality industry?
That it's easy or requires little skill, that it only involves serving food and drinks