Printable Loopcards | Introduction to Hospitality in Travel and Tourism | NCFE LEVEL 2 CERTIFICATE IN TRAVEL AND TOURISM
What are loop cards?
Loop cards are a great game that can be played individually or as a class. They are perfect for review key vocabulary or questions at the end of a topic or when revising for an exam.
Instructions
Cut out the cards from the paper horizontally (but don't cut them in half!) and then shuffle them.
Now start joining each question on the right hand side of the card to the matching answer on the next card.
Carry on until all the cards loop together and you have competed the game!
Hint: Make sure that you set your paper to portrait to print 4 cards per sheet of A4 paper.
A positive attitude can help you handle challenges and create a welcoming environment for guests
What are some challenges faced by hospitality businesses in the travel and tourism industry?
Challenges faced by hospitality businesses in the travel and tourism industry include seasonality, changing consumer trends, competition, and staffing issues.
What are some challenges that come with working in the hospitality industry?
Irregular hours, dealing with difficult guests, physically demanding work
What are some benefits of providing good hospitality practices for businesses?
Benefits of providing good hospitality practices for businesses include positive guest experiences, increased customer loyalty and repeat business, and improved online reviews and ratings.
What is customer service?
Customer service is the assistance provided by a business to its customers before, during, and after a purchase.
What is the impact of poor customer service on a business?
Poor customer service can lead to lost customers, negative reviews, and damage to a business's reputation.
What are some key aspects of providing excellent customer service in the hospitality industry?
Friendliness, attentiveness, patience, willingness to go the extra mile
What is the importance of having good customer service skills in the hospitality industry?
Good customer service can lead to repeat business and positive reviews
What are some key skills required for providing excellent hospitality services?
Key skills for providing excellent hospitality services include good communication, interpersonal skills, attention to detail, problem-solving abilities, and cultural awareness.
How can businesses prevent poor customer service?
Businesses can prevent poor customer service by setting clear customer service expectations, providing employee training, and conducting regular customer service evaluations.
How can a positive attitude benefit you in the hospitality industry?