Printable Loopcards | Know About Airports and Airlines | NCFE LEVEL 2 CERTIFICATE IN TRAVEL AND TOURISM
What are loop cards?
Loop cards are a great game that can be played individually or as a class. They are perfect for review key vocabulary or questions at the end of a topic or when revising for an exam.
Instructions
Cut out the cards from the paper horizontally (but don't cut them in half!) and then shuffle them.
Now start joining each question on the right hand side of the card to the matching answer on the next card.
Carry on until all the cards loop together and you have competed the game!
Hint: Make sure that you set your paper to portrait to print 4 cards per sheet of A4 paper.
The demeanor, behavior and tone of voice of airline/airport staff towards customers, which can either positively or negatively affect their experience.
Customer Satisfaction
The extent to which a customer is pleased with the products or services provided by a business.
International Civil Aviation Organization
UN agency responsible for the development of international standards and recommended practices for the aviation industry.
airport security regulations
rules and guidelines established by national and international authorities to ensure airport security
Military airport
An airport that is used mainly for military purposes.
Security audits
Reviews of airport security and passenger safety measures to identify areas for improvement and ensure compliance with regulations.
Sorting
The process of separating luggage by flight, destination, and priority status.
Customer Complaints
Any expression of dissatisfaction made by a customer about a product or service provided by a business.
Damaged Luggage
Luggage that has been broken, torn, or otherwise damaged during the baggage handling process.
Safety
The top priority in all airport operations, ensuring that passengers, crew, and ground personnel are protected from harm and that aircraft are not involved in incidents or accidents.