Printable Loopcards | Customer Service in Travel and Tourism | NCFE LEVEL 2 CERTIFICATE IN TRAVEL AND TOURISM

What are loop cards?

Loop cards are a great game that can be played individually or as a class. They are perfect for review key vocabulary or questions at the end of a topic or when revising for an exam.

Instructions

  1. Cut out the cards from the paper horizontally (but don't cut them in half!) and then shuffle them.
  2. Now start joining each question on the right hand side of the card to the matching answer on the next card.
  3. Carry on until all the cards loop together and you have competed the game!

Hint: Make sure that you set your paper to portrait to print 4 cards per sheet of A4 paper.

Edit Vocab

The process of providing employees with the knowledge and skills necessary to effectively sell or promote a company's products or services.
Seasonality
The characteristic of tourism demand that fluctuates over time, often due to weather patterns, school holidays, or other factors.
Language
The system of words or signs used to communicate meaning, including verbal and written forms.
Questioning
To ask someone questions to get information and knowledge.
Customer Satisfaction
A customer's overall level of contentment or fulfillment from the products or services received from a business.
Satisfying
meeting the needs and expectations of a difficult customer and resolving their complaint
Exceeding expectations
Providing a level of service that goes beyond what is expected, leading to increased customer satisfaction and loyalty.
Millennial customer
A customer who was born between 1981 and 1996 and is therefore between 22 and 37 years old in 2018.
Role
The function or position a person or thing has in a particular situation.
Customer loyalty
The commitment of a customer to a brand or business based on positive experiences, satisfaction, and trust.
Product Training