Printable Loopcards | Customer Service in Travel and Tourism | NCFE LEVEL 2 CERTIFICATE IN TRAVEL AND TOURISM

What are loop cards?

Loop cards are a great game that can be played individually or as a class. They are perfect for review key vocabulary or questions at the end of a topic or when revising for an exam.

Instructions

  1. Cut out the cards from the paper horizontally (but don't cut them in half!) and then shuffle them.
  2. Now start joining each question on the right hand side of the card to the matching answer on the next card.
  3. Carry on until all the cards loop together and you have competed the game!

Hint: Make sure that you set your paper to portrait to print 4 cards per sheet of A4 paper.

Edit Vocab

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Effective communication
The successful conveyance of a message from one person to another using verbal and non-verbal means.
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Forms
The different methods or channels through which communication can be conveyed, such as face-to-face, telephone, email, or chat.
Escalation procedures
The process of moving a customer complaint to a higher authority or level of management for resolution.
Customer
A person who buys goods or services from a tour operator, travel agent, or other tourism businesses.
Cruises
A type of travel that involves a ship traveling to various ports of call with passengers on board.
Body language
The non-verbal communication expressed through posture, gestures, facial expressions, and body movements.
Product Training
The process of providing employees with the knowledge and skills necessary to effectively sell or promote a company's products or services.
Service recovery
The process of addressing and resolving customer complaints and issues to improve their overall satisfaction.
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