Printable Loopcards | Customer Service in Travel and Tourism | NCFE LEVEL 2 CERTIFICATE IN TRAVEL AND TOURISM

What are loop cards?

Loop cards are a great game that can be played individually or as a class. They are perfect for review key vocabulary or questions at the end of a topic or when revising for an exam.

Instructions

  1. Cut out the cards from the paper horizontally (but don't cut them in half!) and then shuffle them.
  2. Now start joining each question on the right hand side of the card to the matching answer on the next card.
  3. Carry on until all the cards loop together and you have competed the game!

Hint: Make sure that you set your paper to portrait to print 4 cards per sheet of A4 paper.

Edit Vocab

Applying techniques for meeting and exceeding customers' needs and expectations.
Customer
A person who purchases goods or services from a business or organization.
Tour guide
A person who leads groups of tourists on visits to places of interest.
Tours
A planned visit to one or more places of interest that is guided by a tour operator or self-guided by the traveler.
Non-verbal cues
Facial expressions, gestures, posture, and other body language used to convey meaning and emotions in communication.
Challenging customer situations
Difficult or problematic situations that arise when dealing with customers in the travel and tourism industry.
Customer needs
Learning the various methods of identifying customers' needs and expectations.
Feedback
Comments, reactions, or responses given to a speaker by the listener, indicating their understanding and interpretation of the message.
Cruises
A type of travel that involves a ship traveling to various ports of call with passengers on board.
Service Failures
Instances where a service, product, or process does not meet the customer's expectation or performance standards.
Customer satisfaction