Printable Loopcards | Customer Service in Travel and Tourism | NCFE LEVEL 2 CERTIFICATE IN TRAVEL AND TOURISM
What are loop cards?
Loop cards are a great game that can be played individually or as a class. They are perfect for review key vocabulary or questions at the end of a topic or when revising for an exam.
Instructions
Cut out the cards from the paper horizontally (but don't cut them in half!) and then shuffle them.
Now start joining each question on the right hand side of the card to the matching answer on the next card.
Carry on until all the cards loop together and you have competed the game!
Hint: Make sure that you set your paper to portrait to print 4 cards per sheet of A4 paper.
It helps to maintain customer satisfaction and loyalty.
What is customer service in travel and tourism?
Customer service in travel and tourism refers to the assistance and support provided to travellers before, during, and after their trip.
What are some benefits of having good product knowledge?
Some benefits of having good product knowledge include increased customer satisfaction, improved sales performance, and better problem-solving abilities.
What are the disadvantages of verbal communication?
Verbal communication can be misinterpreted or misunderstood and may not be appropriate in certain situations.
How can active listening improve communication in customer service?
Active listening involves fully engaging with the customer, paying attention to their needs and concerns, and demonstrating empathy and understanding. This can help build rapport and establish trust, leading to more successful interactions overall.
What are some examples of good customer service from a hotel?
Examples of good customer service from a hotel include ensuring a clean and comfortable room, providing amenities and services that meet the needs of the customer, offering personalized recommendations and assistance with local attractions and activities, and responding promptly and professionally to any issues or complaints that arise.
What are the different sectors in the travel and tourism industry?
The different sectors in the travel and tourism industry include accommodation, transportation, food and beverage, travel services, and entertainment
How can you use body language to convey confidence?
Standing up straight, making eye contact, and using open gestures can all convey confidence in communication.
What is the purpose of practical exercises in improving questioning skills?
Practical exercises can help to apply and reinforce new knowledge and skills, as well as increase confidence and comfort with questioning.
What is the ultimate goal in identifying and meeting customers' needs and expectations?
To create loyal and satisfied customers who will return to your business and recommend it to others.
What is the importance of dealing with complaints and difficult customers?