Printable Loopcards | Customer Service in Travel and Tourism | NCFE LEVEL 2 CERTIFICATE IN TRAVEL AND TOURISM
What are loop cards?
Loop cards are a great game that can be played individually or as a class. They are perfect for review key vocabulary or questions at the end of a topic or when revising for an exam.
Instructions
Cut out the cards from the paper horizontally (but don't cut them in half!) and then shuffle them.
Now start joining each question on the right hand side of the card to the matching answer on the next card.
Carry on until all the cards loop together and you have competed the game!
Hint: Make sure that you set your paper to portrait to print 4 cards per sheet of A4 paper.
Customers can provide feedback through surveys, feedback forms, social media, or by contacting customer service directly.
What is the importance of empathy in customer service?
Empathy is the ability to understand and share the feelings of another person. It is important in customer service because it helps to build trust and establish positive relationships with customers.
What is the importance of maintaining a positive attitude in challenging customer situations?
Maintaining a positive attitude helps to build trust and maintain a professional demeanor in challenging customer situations. It also demonstrates a commitment to providing excellent customer service and finding a suitable solution that satisfies the customer's needs.
What is visual communication?
Visual communication is the use of images, such as charts or graphs, to convey a message.
How can non-verbal communication be used to emphasize a message?
Non-verbal communication can be used to emphasize a message by using facial expressions, gestures, and tone of voice.
What are some consequences of not having adequate product knowledge?
Consequences of not having adequate product knowledge may include lost sales and revenue, customer dissatisfaction and complaints, and damage to professional reputation and credibility.
What can companies do to show customers that their complaints are taken seriously?
Companies can show customers that their complaints are taken seriously by responding promptly, offering a sincere apology, providing a solution or compensation, and following up to ensure satisfaction.
What are some different types of questions and their uses?
Open-ended questions encourage discussion and provide more detailed information, while closed-ended questions require a specific answer and can be used to verify information.
What are some consequences of poor communication in customer service?
Poor communication can lead to misunderstandings, frustration, and even lost business. It can also damage the reputation of the company and hurt employee morale.
What is the importance of effective complaint handling in the travel and tourism industry?
Effective complaint handling is important in the travel and tourism industry because it helps to ensure customer satisfaction and loyalty, which can lead to repeat business and positive word-of-mouth recommendations.
How can customers provide feedback to companies about service failures?