Printable Flashcards | Understanding Hospitality in Travel and Tourism | NCFE LEVEL 2 CERTIFICATE IN TRAVEL AND TOURISM

Travel refers to the movement of people from one place to another for various purposes such as business, pleasure, or leisure.	Hospitality refers to the friendly and generous reception and entertainment of guests, visitors, or strangers.
A tourist is a person who travels to and stays in places outside their usual environment for at least one night.	Tourism refers to the travel activities of people to places outside their usual environment for leisure, business or other purposes.
The hospitality industry includes businesses that provide lodging, food, and beverages for people who are away from home.	A tourism product refers to the combination of various tourism components such as attractions, services, transportation, and accommodation, which are offered to tourists to cater their needs and preferences.
Customer service refers to the assistance and support provided by businesses to their customers before, during, and after their purchase or use of a product or service.	Accommodation refers to the provision of a place for people to stay such as hotels, motels, resorts, or vacation rentals.

Tourism infrastructure refers to the physical and organizational structures that support tourism activities, such as transportation, accommodation, communication, and facilities.	A tourism destination refers to a place that attracts tourists and offers them various tourism products and experiences, such as attractions, activities, and events.
Ecotourism refers to the travel activities of people to natural areas that conserve the environment and improve the welfare of local people.	Cultural tourism refers to the travel activities of people to learn and experience the culture, history, art, and lifestyle of a particular destination.
Inbound tourism refers to the travel activities of people to a destination from their own country, for various purposes such as leisure, business, or education.	Sustainable tourism refers to tourism activities that minimize the negative impacts on the environment, society, and economy of the destination, and maximize the benefits for all stakeholders.
A travel agency is a business that provides various travel services such as booking transportation, accommodation, tours, and travel insurance to customers.	Outbound tourism refers to the travel activities of people from a destination to other countries, for various purposes such as leisure, business, or education.

A travel guide is a person who provides information and assistance to tourists during their trip, such as guiding them to attractions, recommending restaurants, and providing cultural insights.	A tour operator is a business that provides pre-packaged tours and travel services to customers, often in combination with transportation and accommodation.
Standard of service refers to the level of quality and excellence in the provision of hospitality services, which meets or exceeds the expectations of customers.	Hospitality skills refer to the personal and interpersonal abilities and qualities that enable individuals to provide excellent customer service and interact effectively with guests from different backgrounds and cultures.