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Across

1. The process of putting a new computerized system into use, involving installation, configuration, and testing to ensure its functionality and efficiency.

2. The measurement of the extent to which testing has covered a system

3. The practice of retesting previously tested software to ensure that changes or fixes have not introduced new defects or regression bugs.

4. A system that uses continuous signals or physical quantities to represent and process data, as opposed to digital systems that use discrete values.

5. A test where the program is run with sample data to verify the correctness of its logic.

6. An outdated and often unsupported software or hardware system, still in use by an organization.

7. The ability of a system or software to work with older versions or systems while still supporting newer functionalities.

8. The period of time during which a system or service is not available or accessible due to maintenance or updates.

9. Problems that arise when trying to integrate new ICT systems with existing technologies or software.

10. Sustaining the changes over time by integrating them into the organization's systems, processes, and behaviors.

Down

11. Gathering feedback from users or stakeholders to evaluate the effectiveness, usability, and satisfaction with a system.

12. Where a small group or subset of users operate the new system before full implementation, allowing for evaluation and refinements.

13. An expense incurred to maintain day-to-day business activities, which is recorded on the income statement.

14. The collective beliefs, customs, values, behaviors of a particular group of people.

15. Open, honest, and continuous exchange of information between leaders and employees to keep everyone informed during the change process.

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