1					14											15
	2
																				16
		13						3
	4/5
										6
12
7
						8
									9
							10
11

Across

1. A document that instructs users on how to properly install and set up a product or system.

2. The 'Keep It Simple, Stupid' approach in system design emphasizes simplicity and avoiding unnecessary complexity.

3. The quality of being clear, straightforward, and uncomplicated in system design, making it easier to understand, maintain, and modify.

4. A centralized repository of information or data used for knowledge management.

5. A centralized repository of information, data, and knowledge that can be used for reference, retrieval, and sharing.

6. A document that outlines the new features, improvements, and bug fixes in a software release.

7. The design and implementation of features that reduce the occurrence of user errors.

8. Training that allows participants to practice skills in a controlled environment.

9. A document that provides instructions on how to use a product or perform a task.

10. A concise document that gives users a brief overview of how to get started with a product or system.

11. Resources such as presentations, videos, or manuals that are used to educate users on how to use a product or system.

Down

12. The extent to which a system is easy to use and fits the needs of the users.

13. A mix of different training delivery methods, such as online and classroom training.

14. The speed and ease with which a user can learn to use a system.

15. The accuracy and completeness with which a user can achieve their goals using a system.

16. A document that provides solutions to common problems or errors that users may encounter.

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