1					15									17
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	2
																						19
3
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			14
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	7
	13
8
				9
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	11
12

Across

1. A concise document that gives users a brief overview of how to get started with a product or system.

2. The extent to which a user is pleased or dissatisfied with a system.

3. The state of having intricate and interconnected parts or elements in system design, making it harder to understand, maintain, and modify.

4. A training method that replicates real-world scenarios for learners to practice.

5. A list of terms and definitions to help users understand the language and terminology used in a product or system.

6. The quality of being clear, straightforward, and uncomplicated in system design, making it easier to understand, maintain, and modify.

7. Training that takes place in the actual work environment.

8. A document that provides instructions on how to use a product or perform a task.

9. The individual parts or elements that make up a system, such as modules, functions, or objects.

10. The level of productivity and ease of use a system provides to its users.

11. A GUI element that appears when a cursor hovers over an item, providing additional information or context.

12. A document that provides solutions to common problems or errors that users may encounter.

Down

13. The structure and organization of a system's components and their relationships, defining its properties, behavior, and interactions.

14. The specific circumstances or details related to an item that a tooltip can convey.

15. The process of defining the architecture, components, and interfaces of a system to satisfy specified requirements and constraints.

16. The overall experience and satisfaction a user has while using a system.

17. Training delivered electronically via the internet or intranet.

18. The speed and ease with which a user can learn to use a system.

19. A mix of different training delivery methods, such as online and classroom training.

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