1										14
								2									16
	12														15
	3
	4
	5																			17		18
6			13
	7
	8
9
			10
11

Across

1. The specifications of what a system must do or qualities it must have, usually gathered from stakeholders and users.

2. A list of terms and definitions to help users understand the language and terminology used in a product or system.

3. A document that instructs users on how to properly install and set up a product or system.

4. The structure and organization of a system's components and their relationships, defining its properties, behavior, and interactions.

5. The uniformity and predictability in the design and behavior of a system's elements.

6. A document that provides instructions and guidance on how to use a product or system.

7. An electronic resource that offers assistance and information to users while they are using a product or system.

8. The speed and ease with which a user can learn to use a system.

9. A mix of different training delivery methods, such as online and classroom training.

10. A document that provides solutions to common problems or errors that users may encounter.

11. The 'Keep It Simple, Stupid' approach in system design emphasizes simplicity and avoiding unnecessary complexity.

Down

12. Elements on a user interface that provide hints or clues to the user, including tooltips as visual cues.

13. A document that outlines the new features, improvements, and bug fixes in a software release.

14. A GUI element that appears when a cursor hovers over an item, providing additional information or context.

15. A training method that replicates real-world scenarios for learners to practice.

16. The degree to which a system can be used by people with disabilities or impairments.

17. The design and implementation of features that reduce the occurrence of user errors.

18. A centralized repository of information or data used for knowledge management.

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