1/10			12								15
													16
					2
				13				3
				4
			5
		11
6										14
						7
				8
9

Across

1. Software applications that allow users to send, receive, and manage their email messages.

2. A file or document that is sent along with an email message.

3. Software application used to access and view information on the World Wide Web.

4. The capability to share files, such as documents, images, or videos, through an instant messaging client.

5. The ability to send and receive text-based messages within an instant messaging client.

6. The process of automatically making files available on multiple devices by keeping them up-to-date across all platforms through cloud storage.

7. A collection of interconnected devices and systems, such as computers and servers, that can communicate with each other.

8. An indicator that shows the availability or current status of a user in an instant messaging client.

9. The process of creating regular and automated backups of files and folders to ensure data integrity and protection against data loss in cloud storage.

Down

10. Glyphs or characters used to represent emotions or convey feelings in an instant messaging client.

11. To copy or transfer data from a remote computer or server to a local device.

12. The folder or section in an email client where incoming email messages are stored.

13. The capability of a cloud storage client to allow users to access and work on their files even without an internet connection, with changes automatically synced when online.

14. A feature that enables multiple users to participate in a single chat conversation within an instant messaging client.

15. Unwanted or unsolicited email messages, usually consisting of advertisements or promotional content.

16. Global computer network providing information and communication facilities, consisting of interconnected networks using standardized communication protocols.

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