1		11
2
3
	4
				5				13
	6																14
10
				12
							7
8
		9

Across

1. The process of responding to and managing incidents to minimize their impact on business operations.

2. The ability to connect to and interact with a computer system.

3. A pricing model where customers pay a recurring fee at regular intervals for access to a product or service.

4. Software that is delivered over the internet and is available to users whenever they need it.

5. The hardware, software, and protocols used to connect devices and systems in a network.

6. An expense incurred to acquire an asset like equipment or infrastructure, which is recorded on the balance sheet.

7. The process of creating a virtual version of a resource, such as a server, storage device, network, or operating system.

8. The protection of information from unauthorized access or disclosure, ensuring it is only accessible to authorized individuals.

9. The complete cost associated with owning and using a product or service over its lifetime, including both upfront and operating costs.

Down

10. The total cost of a product or service over its entire lifecycle, including acquisition, operation, maintenance, and disposal costs.

11. A systematic approach to comparing the costs and benefits of different options to determine the most favorable course of action.

12. The assurance that information and resources are accessible and usable when needed, without downtime or interruptions.

13. The ongoing cost incurred to operate or maintain a product or service.

14. A computer system that is located elsewhere and can be accessed over a network or the internet.

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