Glossary of Terms

Identifying Stakeholders

Keyword Definition
Competitors Companies or businesses that offer similar goods or services in the same market.
Creditors Entities that lend money to a company in exchange for repayment with interest.
Customers Individuals or businesses that purchase goods or services from a company.
Employees Internal stakeholders in ICT systems who use technology on a daily basis to perform their tasks and contribute to the overall functioning of the organization.
Executives High-level internal stakeholders in ICT systems who make decisions regarding the adoption and utilization of technology to achieve business goals.
Finance Department An internal stakeholder that oversees the budgeting and financial aspects related to the acquisition and maintenance of technology.
Government The governing body of a country or region that enforces laws and regulations affecting businesses.
Human Resources An internal stakeholder that plays a role in hiring, training, and managing employees who use technology within the organization.
IT Department A group of internal stakeholders responsible for managing and maintaining the organization's information technology infrastructure.
Internal Stakeholders Members of an organization who are directly involved in the use and implementation of ICT systems.
Managers Internal stakeholders in ICT systems responsible for overseeing the strategizing, planning, and implementation of technology within an organization.
Media Organizations or platforms that distribute news and information to the public.
Project Managers Internal stakeholders who oversee the planning, execution, and monitoring of technology projects to ensure successful implementation.
Quality Assurance An internal stakeholder that ensures the functionality and performance of technology systems meet established standards and requirements.
Regulators Government agencies or bodies responsible for overseeing and enforcing laws and regulations in a specific industry.
Shareholders Individuals or entities that own shares of a company and have a financial interest in its performance.
Suppliers Companies or individuals that provide goods or services to another company.
Technical Support A group of internal stakeholders who provide assistance and troubleshooting for technology users within the organization.
Trade Unions Organizations that represent workers in negotiations with employers regarding wages, working conditions, and other employment-related issues.