Internal stakeholders are individuals or groups within an organization who have a direct interest in the success or outcome of a project, initiative, or the organization as a whole.
These stakeholders are typically directly involved in the day-to-day operations, decision-making processes, and implementation of strategies.
Internal Stakeholders
IT Department
The IT department is typically the primary stakeholder for ICT systems within an organization.
This department includes IT managers, administrators, technicians, and support staff who are responsible for designing, deploying, managing, and troubleshooting the organization's IT infrastructure, networks, systems, and services.
One key stakeholder in ICT systems is the IT department, which is responsible for managing and maintaining the technology infrastructure.
Management
Senior management, executives, and department heads are internal stakeholders with a vested interest in the strategic alignment, investment decisions, and governance of ICT systems.
They provide direction, support, and resources for IT initiatives and projects to ensure they align with the organization's goals and objectives.
Which of the following is NOT an internal stakeholder in ICT systems?
End Users
End users are employees, staff members, or departments who utilize the ICT system to perform their daily tasks, access information, communicate, collaborate, and conduct business operations.
Understanding end users' needs, preferences, and feedback is crucial for designing user-friendly interfaces, providing adequate training and support, and ensuring user adoption and satisfaction.
An important group of internal are the end users, who are the individuals within the organization that actually use the technology on a day-to-day basis.
Finance Department
The finance department oversees budgeting, funding, cost allocation, and financial management related to ICT investments, projects, and operations.
They play a key role in evaluating the financial viability, ROI (Return on Investment), and cost-effectiveness of ICT initiatives and ensuring compliance with budgetary constraints and financial regulations.
How do internal stakeholders influence ICT systems?
Procurement
The procurement or purchasing department is responsible for acquiring hardware, software, licenses, and other IT resources necessary for the ICT system.
They manage vendor relationships, negotiate contracts, and ensure that procurement processes align with organizational policies, standards, and budgetary constraints.
Who are considered internal stakeholders in ICT systems?
Training & Development Team
The training and development department provides training programs, workshops, and resources to educate employees on how to use the ICT system effectively, efficiently, and securely.
They play a critical role in promoting user adoption, proficiency, and adherence to best practices and security guidelines.
Human resources is an internal that plays a key role in ensuring that employees are trained and equipped to use the ICT systems effectively.
