Customers are individuals or entities who use the organization's products, services, or platforms that rely on the ICT system.
They may include consumers, clients, businesses, or other organizations that interact with the organization through online portals, applications, or digital channels.
An example of an external stakeholder is a who purchases goods or services from a business.
Suppliers & Vendors
Suppliers and vendors provide goods, services, or resources that support the organization's ICT system, such as hardware, software, networking equipment, cloud services, and consultancy services.
They may influence the organization's ICT strategy, capabilities, and performance through their products, services, and partnerships.
Which of the following is not an external stakeholder in an ICT system?
Partnerships
Partnerships and collaborations with other organizations, businesses, or institutions may involve sharing data, integrating systems, or jointly developing and deploying ICT solutions.
External partners can include technology partners, industry alliances, research institutions, educational organizations, and government agencies.
Partnerships with other businesses can involve external stakeholders who collaborate on projects and share resources to achieve common .
Investors & Shareholders
Investors, shareholders, financial analysts, and investment firms who have a financial stake in the organization may monitor and evaluate the performance, profitability, and strategic direction of the organization's ICT systems. They may assess the impact of ICT investments, innovations, or risks on the organization's financial health and shareholder value.
Shareholders are important external stakeholders as they invest their money in a company and expect a return on their .
Competitors
Competitors within the industry or market may observe, analyze, and respond to the organization's ICT systems, strategies, and innovations to maintain competitiveness, differentiate offerings, and capture market share.
Understanding competitors' actions, capabilities, and market positioning is essential for strategic planning and risk management.
Competitors are external stakeholders who are in the same industry and can affect the success or failure of a .
Community & Society
Local communities, neighborhoods, or society at large may be impacted by the organization's ICT systems, particularly regarding environmental sustainability, social responsibility, digital inclusion, and economic development.
Community engagement, corporate social responsibility (CSR) initiatives, and philanthropic activities can build trust, goodwill, and support among external stakeholders.
Non-governmental organizations (NGOs) are external stakeholders that advocate for social or environmental causes and often influence the decisions of .
Regulatory Authories
Regulatory authorities, government agencies, or industry regulators oversee and enforce compliance with laws, regulations, standards, and policies related to data privacy, cybersecurity, telecommunications, and ICT governance. They may impose requirements, guidelines, or audits on organizations' ICT systems to ensure legal and regulatory compliance.
Government agencies are considered external stakeholders because they regulate and oversee the activities of .
Industry Associations
Industry associations, trade groups, or professional organizations represent the interests of stakeholders within specific sectors or industries, such as technology, telecommunications, finance, healthcare, or education.
They may advocate for industry standards, best practices, and policies that influence the design, implementation, and adoption of ICT systems.
External stakeholders are individuals or groups that have a direct interest in the activities of the .
