1. Understanding customer service in travel and tourism
2. Developing communication skills for customer service
3. Effective Communication in Customer Service
4. Meeting customer needs in travel and tourism
5. Customer Service Techniques in Travel and Tourism
6. Developing product knowledge for customer service
7. Customer Service Standards and Processes in Travel and Tourism
Scheme of work Keyword Flashcards Q & A Flashcards Keyword Loop Cards Q&A Loop Cards Keyword Anki Cards Q&A Anki Cards MPC Quiz Kahoot Quizizz Blooket
